Effective Date: 26/01/2024
1. Introduction Welcome to Turning Point, a mobile application developed by InnerWorlds. This Cancellation & Refund Policy outlines the terms regarding cancellations and refunds to provide clarity and transparency for our users.
2. Cancellation Policy
- Account Cancellation: Users can cancel their accounts at any time. Cancellation will result in the deactivation of your account and access to any content within the Turning Point app.
- Procedure: To cancel your account, please email us at help@turningpointapp.com.
3. Refund Policy
- One-Time Payment: Turning Point operates on a one-time payment model for lifetime access to our content and services.
- Refund Eligibility: Due to the digital nature of our content, we generally do not offer refunds once the payment has been made and access to the content has been granted.
- Exceptions: Refunds may be considered in exceptional cases at the discretion of InnerWorlds, such as in the event of accidental transactions or technical issues leading to inaccessible content.
- Timeframe for Refund Requests: Any requests for refunds must be made within 10 days of the transaction date.
- Processing Refunds: Eligible refunds will be processed to the original method of payment within 5 days of approval.
4. Technical Issues
- In the event that you experience technical issues accessing the content, please contact our support team. We will endeavor to resolve the issue promptly, and this may include providing access to alternative content or, in rare cases, issuing a refund if the issue cannot be resolved.
5. Changes to Our Policy
- InnerWorlds reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be effectively immediately upon posting the updated policy within the app and our website.
6. Contact Us
- If you have any questions or concerns about this policy, please contact us at help@turningpointapp.com.